Put one person on support triage each day

Why rotate it

When a support channel belongs to everyone, questions sit unanswered while each person waits for someone else. One owner a day fixes that: they watch the queue, answer what they can and route the rest.

Who'll Do names the triage owner every morning in your support channel, so customers and colleagues know who's on point. The rotation is fair, so nobody carries the queue more than their share, and on Growth and Unlimited plans anyone whose Slack status says they're out sick or on holiday is skipped automatically.

Limit the draw to the people who should take triage, for example a support user group or a hand-picked list, rather than everyone in a busy channel. The owner can press Done at the end of the day, and the History view shows who has covered the queue and how often.

Set the time just before your support hours begin and the hand-over happens on its own, every day.

Setting it up is the same as any schedule: add Who'll Do, open the Home tab, choose the channel where support requests arrive and the weekdays you staff, and type the task. Choose "Only these people" or a user group so the rotation covers exactly the people who should take the queue.

Write down what the triage owner is expected to do, such as acknowledging every request within an hour, tagging and routing what they can't answer, and handing over anything unfinished in the channel at the end of the day. Clear expectations make a daily rotation sustainable instead of stressful.

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